Don’t miss the special offer at the end of this week’s strategy!
Sales Strategies for Success
Strategy #26
Don’t Take That Tone With Me!
I don’t know about you, but I am getting more and more annoyed by those folks who are in a service business – or any business at all – and believe that how they’re feeling is more important than providing their customer with the best possible service.
Has this ever happened to you? You’re shopping in person, or talking with a customer service person on the phone, and you get “attitude”. You parents certainly know what I’m talking about. It’s that tone of voice, often accompanied by a big sigh, that makes you acutely aware your presence is not welcome. Rather than feeling like a valued customer, you feel as though you are intruding.
I appreciate that all of us have bad days sometimes and I certainly know that a crisis may be happening in that person’s life. But let me be clear. As a customer of that business, it doesn’t matter to me. As a human being, I am very empathetic to someone’s feelings, but as a customer – perhaps your customer – I care about me. It’s why I’m there.
When you are talking with a customer, or potential customer, the way you present yourself should always be upbeat, knowledgeable and positive, regardless of how you’re feeling. Even if you are unhappy, your customer should never know it. Your job is to be of service and make your customer feel welcome and valued. That is, if you want their continued patronage.
Do you know what your employees are doing? Make sure everyone in your business is on board with this policy or you’ll never know why your best customer failed to come back. I often find that the lowest paid employee, typically the receptionist, is the first contact a customer has with a business, yet they are often the least trained in this critical skill.
So “fake it, ‘til you make it” if you have to. Just be certain to always treat your customers as you would the most prized visitor to your own home. You’ll never have to wonder whether you did everything you could for your customer. Those who are treated like family will forgive a lot and remain your most loyal customers.
Call me at Secure Your Success, Inc., 831-241-1545, or visit the website at www.SecureYourSuccessInc.com for more information about building your customer base, making sales presentations, mastermind teams and many other topics that will help grow your business quickly.
WERE YOU ON THE CALL?
Last week I presented a one hour tele-class on how to Mastermind Your Way to More $$$. In this tele-class I explain why a Mastermind team is critical to success and provide you with the information you need to begin your own mastermind group.
For two more weeks, the class will be available here:
1-270-696-2504; Playback Access Code:164093#. There’s a special offer at the end of the call that I am happy to continue to those of you receiving my
Sales Strategies for Success emails. So don’t wait –
listen now!
WE’RE FILLING UP ANOTHER TEAM
Business Success Mastermind Teams
Make more $$$ this year.
This team’s primary focus is sales, marketing and business building. You receive leadership support and strategies to achieve your goals, make money and stay motivated. Twice a month hourly sessions are held by phone and recorded for your team. Masterminding with a facilitator keeps your calls on target and profitable. In addition to working with me on your team calls, mastermind members receive discounts on one-on-one coaching.
A NEW MASTERMIND TEAM HAS STARTED
Client Magnetism Mastermind Teams
Attract the clients you want.
Start by attracting your perfect customers, then move to the
Business Success Mastermind Teams to sign and keep their business. Continuing strategies, support and accountability as you grow your client base and increase your profits. Twice a month, 1-hour team meetings by phone, recorded, with your
Secure Your Success, Inc. facilitator and your mastermind team. Mastermind team members receive discounts on one-on-one coaching.
SPECIAL OFFER
**** FOR A LIMITED TIME ONLY ****
Attract customers who are ready to buy now.
Get an hour of one-on-one coaching with me and discover how to attract clients who are ready to buy.
Using my focused process, we’ll discover where your customers are hiding and how to bring them to you with their money. There is no better time than now to take action to make money and build your business.
Save money while you make $$$. For the remainder of January only, my one-on-one strategy session (regularly $195) is just $95.00. But,
you must have your session by Friday, January 30 at 5:00 pm Pacific. You save $100.
You’ll leave our meeting with specific actions to take and the motivation to take them.
Here is a note I received from a recent strategy session participant.
I gave my presentation yesterday and it went great. I have the first of three meetings later today as a result of it. Your advice on how to communicate my value was dead on. Thanks! –Steve, Monterey
Don’t put off discovering strategies to bring money and clients to your business. Call me at 831-241-1545 or email Audrey@SecureYourSuccessInc.com to schedule your business building session.
**** BONUS OFFERS ****
Bonus #1
This special offer is made to my Sales Strategies for Success readers, but because I know you care about your friends and business associates, I am making this limited time offer available to them as well. Simply have them email me and mention your name.
Bonus #2
A special offer awaits you at the close of your one-on-one coaching session. But you must be there to claim it!
Call or email me today. Start making more money tomorrow.
E-mail Audrey@SecureYourSucccessInc.com or call 831-241-1545 to set up your free consultation call for placement on your winning mastermind team or to take me up on this limited time special offer.
I can’t wait to see you succeed!
Audrey
Audrey Pierson
Secure Your Success, Inc.
831-241-1545
Make more $$$ this year!